Privacy Policy

CareerCompass (“we”, “us”) runs a one-on-one programme that helps people decide what to study or do for work. This policy explains what we collect when you visit this website, ask us about the programme, buy it, or take part in it, what we do with that information, and who helps us handle it.

1. What we collect

When you ask us about the programme

If you request a place or ask for a call, we collect what the form asks for: your name, email address, country, timezone, the age of the person the programme would be for, and anything you choose to tell us.

When you buy

We collect the name and email address of the person taking part and, if a parent is buying for their child, the parent's email address. Card payments are handled by Stripe. We never see or store your full card details.

When you take part

Taking part means sharing a lot with us, including:

• your account details: name, email address and password (the password is held by our sign-in provider, and we never see it);
• your answers to the questionnaires in the programme, covering personality, interests, values, and what is making the decision hard;
• what you write along the way: reflections, notes, research questions, your answers in job simulations, your plan, and anything you send your coach;
• what your coach records about your work together, such as call notes and the tasks they set you.

Accountability partners

If you name someone as an accountability partner on your plan, we store their first name and email address. We use them only to send that person the emails you've asked us to send, and your coach can see who they are.

When you visit the website

Like most websites, we collect technical information about visits, such as your browser and device, the pages you view, the page that sent you here, and your approximate location from your IP address. We use it to see which pages are working, to fix errors, and to measure our advertising (see section 4).

2. Young people under 18

Many of the people we work with are under 18. When they are, a parent or guardian buys the programme and agrees to this policy on their behalf, and we hold the parent's email address so we can reach them. We don't knowingly collect information from children under 13. If you think we have, email us and we will delete it.

3. How we use it

• To run the programme: to build your reports and read-outs, to let your coach prepare for and follow up on your calls, and to keep track of where you are.
• To reply to you, send your account and sign-in emails, and tell you about anything that changes your programme.
• To take payment and keep records of it.
• To understand how people use the website and to improve it and our advertising.

We do not sell your personal information, and we never use what you share in the programme for advertising.

4. Who helps us handle it

We use the following companies to run CareerCompass. Each one sees only what it needs for its job.

• Google Firebase for sign-in and for storing your account and programme data.
• Vercel to host the website, and Vercel Analytics to count visits.
• Stripe to take payments.
• Resend to send our emails, and Kit for our mailing list if you join it.
• OpenAI to help write parts of your reports and read-outs from your answers. Under their business terms, OpenAI does not use what we send them to train its models.
• Sentry to tell us when something on the website breaks.
• Cloudflare to play our videos. A video loads only when you press play.
• Meta (Facebook and Instagram). Our public pages use the Meta pixel, which sets cookies so Meta can tell us which of our ads led people to the site. When you ask us about the programme or buy it, we also tell Meta that it happened, with a scrambled copy of your email address, so it can match it to the ad you saw. You can limit this in your browser settings or in your Meta ad settings. The pixel doesn't run on the private pages where you do the programme's work.

If you name accountability partners, we send them what you tick off and add to your plan each week, and a read-only view of your plan's steps and tasks. We never send them your obstacles, your notes, or anything your coach has written.

These companies may store and process information in the United States and other countries. We may also share information if the law requires it.

5. How long we keep it, and deleting it

We keep your information while you are taking part and for as long afterwards as we need it to support you, keep proper records, or meet legal requirements.

You can ask us at any time for a copy of the information we hold about you, to correct it, or to delete it. Email info@careercompass.io and we will do it. Deleting is permanent: once it is done, we can't recover your work. You can unsubscribe from any marketing email using the link at the bottom of it.

When you remove an accountability partner, we delete their name and email address. If they asked us to stop emailing them, we keep a scrambled record of their address, not the address itself, so they can't be invited again from your plan.

6. Keeping it safe

Your work in the programme is seen only by you, your coach and the CareerCompass team. We protect it with secure sign-in, encrypted connections, and access rules on our database. No system on the internet is perfectly secure, but we take reasonable care and will tell you if something goes wrong that affects your information.

7. Changes to this policy

If we change this policy, we will update the date at the top. If a change affects how we use information you have already given us, we will email you about it first.

8. Contact us

Questions about this policy or your information: info@careercompass.io